At Cast, our mission is to provide the best live fishing entertainment where everyone can feel welcome and safe.
As a streamer, ensuring that the experience on your own channel is a positive one should always be a priority. In addition to our Terms of Service, we’ve created Community Guideline that outline our expectations for user generated content and activity, both on and off Cast. These guidelines are designed to foster a sense of shared responsibility and ensure that everyone participates in a way that promotes a friendly, positive experience for our global community. We encourage you to read both to ensure your content meets our community’s standards and doesn’t put you at risk for being reported and/or suspended.
The Community Guidelines cover a range of topics and are designed to promote the safety and well being of everyone on Cast, including:
When content is reported to us, we issue enforcements against accounts that we determine to have violated our Terms of Service and/or Community Guidelines. We take a number of factors into consideration when we review reports of violations, including the intent and context, the potential for or actual harm to the community, legal obligations, and more.
While the action taken on a specific violation is pre-determined based on our policies to ensure consistency, different violations/behaviors carry different enforcement outcomes, and could include either a warning, a temporary suspension, or in the case of more serious offenses, an indefinite suspension. Violations may also result in loss of privileges such as being featured on the home page or in marketing campaigns, participation in tournaments and events, and/or access to features.
Whenever we make an enforcement decision, we share the reason with the account holder. Out of respect for the privacy of individuals, we do not disclose details on enforcements with the wider community. Should the account holder wish to share with their community they are free to do so.
You can report confidentially through the reporting tools on each streamer’s channel page or by emailing us.
When submitting a report, please provide all relevant details to assist our Safety Specialists. It’s helpful to include information like:
The channel on which the violation occurred
Date, time, and time zone
A description of the violation including the username of the target(s)
A link to a VOD with timestamp, screenshot, and/or chat log, if available
When filing a report, please make sure you select the most appropriate category. The more information and context you provide, the more efficiently and effectively our specialists can process your report. Once you submit a report you will receive a confirmation email that the report was received.
Please note that we never take action against a streamer solely based on the number of reports submitted, and instead based our decisions on the content and accuracy of the reporting.