Community Guidelines Frequently Asked Questions

What does cast consider hateful conduct?

Hateful conduct is any content or activity that promotes, encourages, or facilitates discrimination, denigration, objectification, harassment, or violence based on the following characteristics, and is strictly prohibited:

  • Race, ethnicity, or national origin
  • Religion
  • Sex, Gender, or Gender Identity
  • Sexual Orientation
  • Age
  • Disability or Medical Condition
  • Physical Characteristics
  • Veteran Status

Cast will consider a number of factors to determine the intent and context of any reported hateful conduct. 

What do I do about people being harassing or hateful in my chat while I’m offline?

We ask that streamers make a good faith effort to moderate their chat with tools like block or reporting. So long as you are not turning a blind eye to content or conduct that violates the Community Guidelines, you should feel confident that no punitive actions will be taken on your channel.

What should I do about viewers exploiting elements of my stream like text-to-speech to harass, be hateful, or post sexual content?

As a streamer, you are responsible for the content on your stream. Cast asks you to make a good faith effort to moderate interactive elements of your stream such as using block or report. Ultimately, you will have to decide what steps are right for your stream and your community’s behavior in order to abide by the Community Guidelines. Remember to temporarily disable or mute any unmoderated interactive elements if you step away from your computer.

To what extent am I responsible for my community?

Creators are role models and leaders of the communities they create or foster around them. Creators should consider the consequences of their statements and actions of their audiences; we ask that you make a good faith effort to quell any efforts from those in your community to harass others.

Cast should not be used to incite, encourage, promote, facilitate, or organize hateful conduct or harassment, whether on or off Cast. We will suspend communities, organizations, and individuals that do so.

Why is Cast moderating off-Cast conduct?

We recognize that harassment against Cast community members can sometimes originate from off-Cast conduct. Our desire to moderate verifiable off-Cast harassment stems from our belief that ignoring conduct when we are able to verify and attribute it to a Cast account compromises one of our most important goals: every Cast user can bring their whole authentic selves to the Cast community without fear of harassment.

How is Cast moderating off-cast conduct?

Reporters of harassment must submit links to evidence with their report.

The moderation team will only take action if:

  • The links provided are verifiable
  • The content can be directly tied to the reported Cast user
  • The target of harassment is another Cast user, group of Cast users, or Cast employees
  • The moderation team determines the conduct violates our policies

What clothing is appropriate for my stream?

Given the variety of content and activities creators engage in, an explicit dress code would be unreasonably restrictive. Streaming is a public activity that reaches a global audience of many ages and cultures, and as such we prohibit nudity and sexual conduct. When evaluating reports for sexual conduct, attire is just one factor we will use in making a determination on whether conduct is acceptable.

We recommend creators wear attire that would be publicly appropriate for the context, location, and activity they are broadcasting. .

Do I need to be the target of a hateful comment or harassment to report a user?

No. Sometimes an individual target of this behavior may not be aware of the harassment at the time it takes place or may be unable to submit a report. Sometimes hateful comments may not be directed at any one person, but rather at groups of people. Regardless of your level of involvement, hateful conduct and harassment in violation of our Community Guidelines can be reported if observed taking place.

Do I have to communicate a behavior is undesired for it to be considered harassment and report the user?

No, however in some contexts, content or activity that appears to be harassing may be unintentional and, upon being told their actions are making others uncomfortable, the user may correct their behavior. You may also decide that some forms of harassment are severe enough to warrant reporting without first communicating they are unwanted. If you feel it is safe and appropriate to do so, we recommend you clearly communicate the conduct is unwanted.  If the unwanted behavior persists, we recommend you report the user and consider other options to manage the situation such as blocking the user’s account(s) or banning them from chat.